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Unauthorized when launching Sandbox

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I have a business engineer role. When I launch the application from sprintr then I get the following error: 

 

Unauthorized

Your account has not been authorized to use this application. 

Try again or contact your app administrator if this problem persists

 

The logs show the following

  • 10:28:26 AM APP INFO OpenID: User 'https://mxid2.mendixcloud.com/mxid2/id?id=bcc474ba-KKKKKKKKKKK-LLLLLL8ad3' does not exist in database. Triggering OnFirstLogin action... No user was created. Rejecting the login request.
  • 10:28:26 AM APP ERROR AppCloudServices: Error while handling OpenID request: Unauthorized:
  • 10:28:26 AM APP INFO Your account has not been authorized to use this application.

 

What do i need to do to launch the sandbox instance? I have to have it running to demo to a client


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