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Error while decrypting string

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Good day everyone, i have an issue. 'Error while decrypting string: Cannot decrypt the text because it was either encrypted with a different key or not encrypted at all ' I set my EncryptionKey: 32 characters LegacyEncryptionKey:16 characters and Settings>Configurations>Constant>EncryptionKey Why do i keep getting the same error when i try to send an email to the user? Note: I checked previously asked questions and i could not find something useful. Thanks for feedback.

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